Friday, January 13, 2012

Marketer/Admissions Coordinator, The Community at Holy Family Manor, Inc. - Pittsburgh, PA

Posted: 1/13/12

Job Description

The Marketer/Admissions Coordinator is responsible for meeting and exceeding the occupancy goals of Holy Family Manor.  The Marketing /Admissions Coordinator promotes a positive image and represents the residence to healthcare professionals, community networking groups and business leaders to expand the residence’s referral base.  In addition the Marketer/Admissions Coordinator takes inquiries, gives tours and coordinates all move in requirements.  In the absence of the Administrator, or Nurse Manager, the Marketer/Admissions Coordinator serves as the Administrator Designee.

Reports To:
Administrator of HFM

Collaborates With:
Nurse Manager, Activities Coordinators, Care Aides, Med Techs and other CHFM partners.

Essential Duties / Responsibilities:

• Demonstrates an understanding of and models the mission and values of the Sisters of the Holy Family of Nazareth through behavior and attitude.
• Communicates with Administrator on a daily basis regarding referrals, admissions and census.
• Maintains census requirements as defined by HFM budget.
• Generates leads and builds relationships through sales contacts with local healthcare professionals and community referral sources.
• Follows up on all referrals/inquiries.
• Invites community groups to hold meetings/events in the residence.
• Conducts, compiles and updates as necessary market competitive analysis including shopping the competition.
• Takes independent actions and looks for opportunities to build residence reputation and increase referrals.
• Screens all inquiry calls regarding PCH by potential residents, family or placement agencies.
• Conducts pre-admission assessments to determine appropriateness of potential resident.
• Schedules tours and meets with potential residents and their families to determine needs, gives tours, provides solutions, overcomes objections and closes sales to obtain deposit and move-in date.  Explains all move-in forms, disclosure statements and agreements.
• Coordinates with maintenance the readiness of the resident room.
• Provides move-in and new resident information to appropriate team members.
• Summarizes new resident medical/social needs in written form and distributes to care staff prior to admission.
• Completes/or gathers all necessary admission paperwork in timely manner.
• Works within the approved HFM budget parameters.
• Coordinates brochure ordering/collateral materials through approved marketing sources.
• Works with Activities Coordinators to develop and implement activities designed to bring the community into the residence.
• Joins community networking groups as appropriate.
• Knows resident rights, maintains confidentiality of resident information and reports complaints to Administrator.
• Performs other duties as assigned by the Administrator.

Working Conditions:
Contact with blood or other body fluids may pose a risk for exposure to blood borne pathogens and infectious diseases.

Education / Qualifications:

• Minimum of four years outside sales experience in senior housing.
• LPN with minimum of two years nursing experience preferred.
• Associate degree in related field or four years of equivalent experience.
• Action/results oriented with strong customer service skills.
• Adaptable, teachable, and flexible in tasks and on site time.
• Exceptional time management and organizational skills.
• Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other residence staff.
• Demonstrated problem solving and negotiation skills with emphasis on closing the sale.
• Extraordinary ability to interact and build relationships with older adults and their influencers.
• Ability to adhere to the personal care home principles, regulations and code of ethics.
• Excellent oral and written communication skills including formal presentation skills before both small/large groups, strong interpersonal, analytical, planning and organization abilities, self motivated with knowledge of business concepts and issues.
• Clear background check.
• Current First Aid and CPR certification.
• Act 33/34 clearances required.
• Meets all health requirements imposed by law.
• Urine drug screening.

TO APPLY: 

Please submit cover letter, resume and references via email to:

Christine A. Macedonia
Administrator/Director of Operations/HR
The Community at Holy Family Manor, Inc.
301 Bellevue Road
Pittsburgh, PA 15229
cmacedonia@chfmanor.org

The Community at Holy Family Manor is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, disability, sexual orientation, and any other basis prohibited by applicable law.

Please mention that you heard about this opportunity from Dewey & Kaye Jobs Watch in your cover letter when applying for this position.

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