Tuesday, March 23, 2010

Network Support Specialist, Family Resources - Pittsburgh, PA

Posted: 3/23/10

Deadline Date: Until Filled      
POSITION: Network Support Specialist
LOCATION: East
DIVISION: Administration
STATUS: Full-time, Non-exempt

JOB REQUIREMENTS

• Associates degree in Computer Science, Information Science or a related field, supplemented with courses in current technology;
• 2+ years of solid experience in a desktop and server support capacity;
• Experience in both managed and unmanaged environments;
• Experience ghosting/imaging systems or related systems;
• Experience administering Active Directory users and groups;
• Proficiency in Microsoft Office;
• Experience with Windows XP/Windows 2007 operating systems;
• Demonstrated knowledge of Windows servers and desktop products;
• Demonstrated ability to support networked printers and photocopiers;
• Orientation and training of new staff;
• Ability to manage multiple activities and tasks simultaneously;         
• Ability to communicate well with others;
• Valid PA driver’s license;
• Reliable transportation;
• Appropriate child abuse, criminal and FBI background clearances;
• Acceptable drug and alcohol screening results.

PREFERRED ATTRIBUTES:

• Experience with Exchange Server 2007;
• Demonstrated knowledge of setting up remote access for users;
• Web-site development and maintenance experience;
• Knowledge of hosted environments;
• Blackberry/soft device desktop installation experience a plus;
• IP phone system experience a plus;
• Knowledge of social services organizations.

JOB RESPONSIBILITIES

• Performs general network administration (including backup, security management, user account management, e-mail system, e-mail server, internet access, reviewing logs/backups);
• Supports server, network and desktop hardware and software applications;
• Performs set-up and maintenance of user workstations and supports technology vendor in maintenance of servers and peripherals (i.e. troubleshooting, repairs, modifications, etc.);
• Perform regular virus updating and scans to approximately 40 user workstations in an unmanaged environment;
• Maintains physical inventory of technology equipment, as well as licensing and domain registration information (counts, expiration dates);
• Maintain agency user help desk function, supporting 25+ offices and approximately 120 users;
• Assists with purchasing of computer equipment;
• Assists with technology planning through ongoing research;
• Manages small to medium sized projects according to agreed upon budgets and schedules.
• Administers agency internet access and services;
• Support development of annual technology plan and budget;
• Assist in development of updating of IT policies and procedures manual;
• Support identification of staff training needs and plan regularly scheduled staff training on computer hardware and software;
• Report weekly to supervisor;
• Perform other job-related duties as assigned.

TO APPLY: 

Anyone interested in applying for this position must forward a cover letter along with a detailed resume to:

FAMILY RESOURCES
ATTENTION: HUMAN RESOURCES
141 South Highland Avenue
Pittsburgh, PA 15206
OR
FAX: (412) 363-6536

mnicholson@familyresourcesofpa.org
EOE

Please mention that you heard about this opportunity from Dewey & Kaye Jobs Watch in your cover letter when applying for this position.

Copyright © Dewey & Kaye, a ParenteBeard Company
20 Stanwix Street, Suite 900, Pittsburgh, PA 15222 - www.deweykaye.com